No orders will ship between Friday, March 19th and Monday, March 22nd due to travel related to the Kansas City Kotei. Regular shipping will resume Tuesday, March 23rd.
Many vacation-related features will soon be added to the site, including an upcoming tournament schedule, automatic notifications of vacation periods, and the ability to place an order with “In-person delivery” for scheduled events as a shipping option.
The busy season for L5R has already begun, with regional Kotei tournaments scheduled for every weekend from now until the end of June. As such, we tend to sell through our stock of high-demand cards regularly. This is rarely a problem for us, but recently too many orders have been placed which have not been paid for in a timely fashion. This ties up our inventory and prevents us from restocking.
As such, this post announces an overdue policy change regarding our unpaid orders: from now on, any order which is placed and not paid for within two weeks (14 days) from the order date will be cancelled and the cards returned to inventory. Due to time constraints, the previous policy could have orders floating unpaid for months at a time — this will no longer be the case. Instead, starting at two weeks after the date the order was placed, an unpaid order may be subject to administrative cancellation at any time.
This policy will take effect on Friday, March 12, 2010, after which time any outstanding orders open longer than two weeks will be cancelled.
We hope you will agree that the ability to maintain accurate inventory and receive timely payments for restocking are important to continuing to serve the L5R player community. Thanks for continuing to shop with DocAngst.com!
The major L5R tournament season is upon us once again, which means that it’s important to get key cards into your hands! We will try to keep cards stocked on the site as much as possible. If you do not see what you are looking for, email us and we will try to find a way to accomodate you.
Make sure when placing your order that the shipping address on your account is up to date! Misdelivered packages at this time of year can be very disappointing. Please note that we use the address attached to your DocAngst.com account to determine the destination of the package.
In order to ensure you have your cards in time, consider our different shipping options! Most normal orders will be mailed within 7 days at maximum, depending on how much time is available to get to a post office. Regular first class orders, both domestic and international, have no fixed delivery window. If you need cards for a particular tournament and do not want to spring for a more expedited shipping option, please mention the tournament date and location in the buyer’s notes on your order — while we may not be able to accomodate everyone, letting us know that you are trying to get your cards within a certain time frame will ensure some extra attention. Do not send separate emails with any such instructions — please use the buyer’s notes on your order. We receive too many emails to keep track of every side note, especially during the busy season!
If you want your cards sooner, we can do that too! For an extra fee, Priority Mail is available to U.S. addresses (typically 2-3 business days delivery time) and international addresses (typically 6-10 business days). We also offer Express Mail to U.S. addresses (1-2 business days). Upon request, Express Mail may be available to several international addresses (3-5 business days), though the fee is distinctly higher. This option is not available for all countries so please ask first.
Priority Mail and Express Mail orders will be shipped out on the next business day following the placement of the order unless that business day is a vacation/travel day. During Kotei season, many weekends will be considered “travel days,” so orders will not ship out on Friday, Saturday, and occasionally on Monday — please plan accordingly (the planned DocAngst.com Kotei attendance schedule will be going up soon). Since you are paying the extra fee for the expedited shipping, your order takes precedence and will be filled and shipped as soon as possible.
Finally, if you are an international buyer, note that your order may be delayed by your country’s Customs Office. If you feel that your order is overdue, please check first with your local post office, then your Customs Office, to determine if the order is being held up on your end. Expected delivery times for expedited options are listed above; regular first class air mail can be delivered as quickly as 4-5 days but has been known to take upwards of two weeks depending on the destination country’s delays. Buyers seeking their parcels have frequently found them waiting with their customs service.
Again, if there are any questions about shipping options or anything else, contact us. You can even ask your question as a comment to this post.
